Water & Sewer Utility Billing

The RDNO bills and collects for 7 utilities within the Regional District - Greater Vernon Water (outside of the City of Vernon and District of Coldstream boundaries), Grindrod Water System, Gunter-Ellison Water System, Mabel Lake Water System, Mabel Lake Sewer System, Silver Star Water System and Whitevale Water System. If you live in the District of Coldstream or the City of Vernon, your utility bill must be paid through your municipality.

Rates for all water and sewer utilities owned and operated by the RDNO are based upon the operational costs of the utilities and are set by the Board of Directors. All utilities are self-financed and self-funded; there is no property tax subsidy.

It is the policy of the RDNO that the utility bill will be sent to the registered owner of the property. The RDNO does not invoice tenants.

It is your responsibility as the property owner to ensure that utility account deadlines are met in order to pay by the due date and avoid interest or obtain discounts. If you have not received your utility bill, please contact the RDNO to obtain a copy.

Pursuant to the Local Government Act, any outstanding utility bill as of December 31^st is transferred to the Province of BC Surveyor of Taxes and is added as arrears property taxes.

Water & Sewer Systems - Utility Billing

Greater Vernon water customers are invoiced quarterly, overdue invoices are charged 1% per month on the overdue amount. Customers within the boundaries of the City of Vernon and District of Coldstream will receive their water bills from their local municipality.

Customers within the Electoral Areas will receive their invoice from the RDNO and the invoice periods are as follows:

Invoice Period Month Billed

January 1 – March 31 April

April 1 – June 30 July

July 1 – September 30 October

October 1 – December 31 January

The Greater Vernon Water rates consist of:
- Infrastructure Base Fee – this fee covers approximately 50% of the water system, ensuring a stable source of funds that won’t fluctuate based on water consumption. All customers with a water service pay this fee.
- Consumption Fee – is a charge per cubic metre of water used. This fee is levied to encourage efficient use of water and doesn’t reflect the actual cost to produce a cubic meter of water, but instead involves a tiered rate structure that increase as the volume of water used increases.
- Water Meter Renewal Fee – this fee funds the water meter replacement costs.
- Unmetered Fee (where metering is possible) – this fee is charged where a property is required to be metered but the property owner has not installed the required meter. The fee is tiered, increasing each quarter that the property is unmetered.
- Unmetered Fee (where metering is NOT possible) – Some properties cannot be metered; therefore this flat fee is charged in place of the consumption fee.
The water rates for Greater Vernon Water are outlined in the Greater Vernon Water Rates Imposition Bylaw.

How to Pay Your Utility Bill
Properties within the Grindrod Water System are invoiced a flat fee semi-annually. The invoice periods are as follows:

Invoice Period Month Billed

January 1 – June 30 May

July 1 – December 31 September

The water rates for the Grindrod Water System can be found on Schedule B of the Bylaw.

A discount of 10% will be applied to the account if paid on or before the due date.

How to Pay Your Utility Bill
Properties within the Gunter-Ellison Water System are invoiced a Parcel Fee and Infrastructure Base Fee annually. Properties within the debt service area are charged annually to service the long term debt. This debt is set to mature in April of 2024.

The invoice periods for the service area are as follows:

Invoice Period Month Billed

January 1 – December 31 June

*City of Enderby invoices for water consumption separately based on their own schedule and their own Fees & Charges Bylaw.

A discount of 10% will be applied to the RDNO account if paid on or before the due date.

The water rates for the Gunter-Ellison Water System can be found on Schedule B of the Small Utilities Rates and Regulations Bylaw.

How to Pay Your Utility Bill
Properties within the Mabel Lake Water System will be invoiced sewer with their water bill. The invoice periods are as follows:

Invoice Period Month Billed

January 1 - December 31 June

A discount of 10% will be applied to the RDNO account if paid on or before the due date.

The water rates for the Mabel Lake Water System can be found on Schedule C of the Small Utilities Rates and Regulations Bylaw.

How to Pay Your Utility Bill
Properties within the Mabel Lake Water System will be invoiced sewer with their water bill. The invoice periods are as follows:

Invoice Period Month Billed

January 1 – December 31 June

A discount of 10% will be applied to the RDNO account if paid on or before the due date.

The water rates for the Mabel Lake Sewer System can be found on Schedule D of the Small Utilities Rates and Regulations Bylaw.

How to Pay Your Utility Bill
Properties within the Silver Star Water System are metered and are invoiced annually for water. The invoice period for water is as follows:

Invoice Period Month Billed

*January 1 – December 31 May

* Meters are read during the month of April and billed in May.

A discount of 10% will be applied to the RDNO account if paid on or before the due date.

The water rates for the Silver Star Water System can be found on Schedule E of the Small Utilities Rates and Regulations Bylaw.

How to Pay Your Utility Bill
Properties within the Whitevale Water System are not metered and are invoiced fixed fees quarterly. The invoice periods are as follows:

Invoice Period Month Billed

January 1 – March 31 January

April 1 – June 30 April

July 1 – September 30 July

October 1 – December 31 October

A discount of 10% will be applied to the RDNO account if paid on or before the due date.

The water rates for the Whitevale Water System can be found on Schedule F of the Small Utilities Rates and Regulations Bylaw.

How to Pay Your Utility Bill

Invoice Period	Month Billed
January 1 – March 31	April
April 1 – June 30	July
July 1 – September 30	October
October 1 – December 31	January