Update - April 10, 2025 - 2:30pm
The Regional District of North Okanagan (RDNO), in conjunction with Interior Health, advises the Precautionary Boil Water Notice issued on April 7, 2025 to customers supplied by the Grindrod Water Utility has been RESCINDED. All bacterial testing results and disinfection levels are within normal drinking water standards in the distribution system (see map of affected area).
If you have any questions, please contact the RDNO Utilities Department at 250-550-3700.
Update - April 8, 2025 - 9:00am
The Regional District of North Okanagan (RDNO) advises customers supplied by the Grindrod Water Utility (GRW) that planned construction work on April 7, 2025, impacting GRW customers (see map) is now complete and the system has been returned to normal operations.
The community remains on a precautionary Boil Water Notice (BWN) until sampling results confirm the safety of the water. You may experience cloudiness and/or air in the water. Please run a cold water tap at low volume until the water has cleared. An outside tap(s) is preferred.
Where can I find updates?
Customers will be notified of updates at www.rdno.ca/news (filter by Water Notices) and the RDNO’s Facebook page at www.facebook.com/RDNOkanagan. You can also subscribe to receive email updates at www.rdno.ca/subscribe.
Original notice - April 4, 2025
The Regional District of North Okanagan (RDNO), in conjunction with Interior Health, advises customers supplied by the Grindrod Water Utility (GRW) that starting April 7, 2025, there will be a water outage while planned construction work is completed. GRW will be placed on a Precautionary Boil Water Notice (BWN) as a result of the work (see map of affected area).
The BWN will be in effect until sampling results confirm that the drinking water is safe. While water service to customers is being restored, you may experience some turbidity, which is normal. Please run a cold water tap until the water runs clear. An outdoor tap(s) is preferred.
Why is this notice in place?
Planned construction work is scheduled for April 7, 2025, which will cause a water loss to customers between 8:00 am and 6:00 pm and this could be extended if unforeseen circumstances arise. It is suggested that you store a short-term water supply for cooking and toilet use before the interruption.
An event causing water loss to GRW customers can depressurize the distribution pipes, increasing the risk of back siphonage into the water mains. The water leaving the treatment plant continues to be treated via clarification, filtration, and chlorination.
What should affected customers do?
Once the water service is restored, all customers should boil their water for at least one minute when preparing any food, drinking, washing fruits & vegetables, making beverages or ice, or brushing their teeth.
Where can I find updates?
Customers will be notified of updates at www.rdno.ca/news (filter by Water Notices) and the RDNO’s Facebook page at www.facebook.com/RDNOkanagan. You can also subscribe to receive email updates at www.rdno.ca/subscribe.
Click here for a larger version of the map
