Updated - June 3, 2024
The Regional District of North Okanagan (RDNO), in conjunction with Interior Health, advises the Precautionary Boil Water Notice issued on May 17, 2024 to customers supplied by the Grindrod Water Utility has been RESCINDED. All bacterial testing results and disinfection levels are within normal drinking water standards in the distribution system. The map of the affected properties is below.
If you have any questions, please contact the RDNO Utilities Department at 250-550-3700.
Updated - May 28, 2024
Effective immediately, the Essential Use Only notice issued for the Grindrod Water Utility last week is rescinded. The water treatment plant has been able to return to normal operations, and customers can return to using water as normal.
Last week the Regional District of North Okanagan (RDNO) advised customers supplied by the Grindrod Water Utility (GRW) that they could only use water for essential purposes due to a blocked water intake in the river.
After several repair attempts, the intake appears to be functioning properly and the water treatment plant appears to be operating normally. Residents in the area will remain on a boil water prohibition until satisfactory water quality sample results are received.
Where can I find updates?
Customers will be notified of updates at www.rdno.ca/news (filter by Water Notices) and the RDNO’s Facebook page at www.facebook.com/RDNorthOkanagan. You can also subscribe to receive email updates at www.rdno.ca/subscribe.
Update - May 24, 2024
On May 21, 2024, the Regional District of North Okanagan (RDNO) advised customers supplied by the Grindrod Water Utility (GRW) to only use water for essential purposes.
Thursday, May 23rd, crews were able to bypass the river intake with a portable pump and in addition to a potable water hauler, bring the reservoir up to approximately 75% overnight. On Friday, May 24th, crews continued to pump water into the reservoir.
On Sunday, May 26th, BC Hydro is completing planned work which will cause a shutdown of the plant for approximately eight (8) hours. Customers should store water for cooking, toilets, and cleaning prior to the shutdown. Construction will start in June on a generator for the water treatment plant.
Crews will be monitoring and filling the reservoir throughout the weekend as necessary. Divers will be on site early next week to make a second attempt to locate the intake and identify the issue.
It is crucial that residents continue to only use water for essential purposes until otherwise notified.
We thank customers for their continued patience.
Why is this notice in place?
Due to a blocked water intake in the river, GRW is currently using the water that is stored in the reservoir.
What should affected customers do?
All customers who receive water from the GRW must only use water for essential purposes.
Reminder, the GRW is still on a Precautionary Boil Water Notice (BWN). Original notice below.
The Regional District of North Okanagan (RDNO), in conjunction with Interior Health, advises customers supplied by the Grindrod Water Utility (GRW) that they are on a Precautionary Boil Water Notice (BWN) as of May 17, 2024. The map of the affected properties is below.
The BWN is in effect until sampling results confirm that the drinking water is safe. While water service to customers is being restored, you may experience some turbidity, which is normal. Please run the cold water in your bathtub and other taps and appliances until the water runs clear.
Why is this notice in place?
Due to a power outage that caused a loss of water, all customers who receive water from GRW are on a BWN.
A power outage or other event causing loss of water to GRW customers can lead to depressurization of the distribution pipes increasing the risk of back siphonage. The RDNO is required to issue a BWN and complete water sampling to ensure the continued safety of the water system. The level of service and treatment via clarification, filtration, and chlorination provided by the RDNO has been maintained.
What should affected customers do?
All customers should boil their water for at least one minute when preparing any food, drinking, washing fruits & vegetables, making beverages or ice or when brushing teeth.
Update - May 22, 2024
GRINDROD WATER – ESSENTIAL USE ONLY - UPDATE
On May 21, 2024, the Regional District of North Okanagan (RDNO) advised customers supplied by the Grindrod Water Utility (GRW) that they can only use water for essential purposes.
Recently attempted repairs to the blocked water intake were unsuccessful. Crews are re-assessing, and another attempt will be made as soon as possible. A water hauling contractor has been procured to ensure reservoir levels remain sufficient until the blocked water intake is resolved.
It is crucial that residents continue to only use water for essential purposes until otherwise notified.
Original Notice - May 21, 2024
The Regional District of North Okanagan (RDNO) advises customers supplied by the Grindrod Water Utility (GRW) that they can only use water for essential purposes as of May 21, 2024. The map of the affected properties is below.
Why is this notice in place?
Due to a blocked water intake in the river, GRW is currently using the water that is stored in the reservoir.
What should affected customers do?
All customers who receive water from the GRW can only use water for essential purposes.
Where can I find updates?
Customers will be notified of updates at www.rdno.ca/news (filter by Water Notices) and the RDNO’s Facebook page at www.facebook.com/RDNorthOkanagan. You can also subscribe to receive email updates at www.rdno.ca/subscribe.
Reminder, the GRW is still on a Precautionary Boil Water Notice (BWN). Original notice below.
The Regional District of North Okanagan (RDNO), in conjunction with Interior Health, advises customers supplied by the Grindrod Water Utility (GRW) that they are on a Precautionary Boil Water Notice (BWN) as of May 17, 2024. The map of the affected properties is below.
The BWN is in effect until sampling results confirm that the drinking water is safe. While water service to customers is being restored, you may experience some turbidity, which is normal. Please run the cold water in your bathtub and other taps and appliances until the water runs clear.
Why is this notice in place?
Due to a power outage that caused a loss of water, all customers who receive water from GRW are on a BWN.
A power outage or other event causing loss of water to GRW customers can lead to depressurization of the distribution pipes increasing the risk of back siphonage. The RDNO is required to issue a BWN and complete water sampling to ensure the continued safety of the water system. The level of service and treatment via clarification, filtration, and chlorination provided by the RDNO has been maintained.
What should affected customers do?
All customers should boil their water for at least one minute when preparing any food, drinking, washing fruits & vegetables, making beverages or ice or when brushing teeth.
Where can I find updates?
Customers will be notified of updates at www.rdno.ca/news (filter by Water Notices) and the RDNO’s Facebook page at www.facebook.com/RDNorthOkanagan. You can also subscribe to receive email updates at www.rdno.ca/subscribe.
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